Refund policy
Last updated: [20/08/2026]
We want every piece to feel right. If it doesn't, we'll make it right.
30-Day Returns
You have 30 days from the day your order arrives to request a return or an exchange.
To be eligible, your piece must be unworn, in the same condition in which you received it, and returned in its original packaging. Proof of purchase is required.
Right of Withdrawal (EU & UK Customers)
If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification, in accordance with applicable law. This right applies in addition to our 30-day return period.
How to Start a Return or Exchange
Write to us at support@crossandcedar.com with your order number and let us know whether you would prefer an exchange or a refund.
Once your request is approved, we will email you the return instructions and the correct return address. Please do not send anything back before receiving these instructions — unauthorized returns cannot be processed.
Exchanges
We are happy to exchange your piece for another. Once we receive and inspect the returned item, we will ship your replacement. If the new piece has a different price, we will either refund or request the difference.
Return Shipping Costs
Customers are responsible for return shipping costs on returns and exchanges. We recommend using a trackable service, as we cannot be held responsible for packages lost in transit.
If your piece arrived faulty, damaged, or you received the wrong item, we cover the return shipping in full.
Damaged, Faulty, or Incorrect Items
Please inspect your order as soon as it arrives. If something is wrong, contact us within 30 days with photos showing the issue, and we will replace the piece or refund you in full, including shipping.
Manufacturing defects discovered later are covered separately under our Lifetime Warranty.
Items We Cannot Accept
- Gift cards;
- Personalized or engraved pieces, where offered;
- Pieces showing signs of wear, damage, or alteration;
- Returns requested after the 30-day window.
Refunds
Once your return arrives and has been inspected, we will email you to confirm whether the refund was approved. If approved, your refund is issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the funds.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@crossandcedar.com.
Contact
Questions about a return or exchange? Write to support@crossandcedar.com.