Shipping policy
Last updated: [20/08/2026]
We ship worldwide, and we try to keep it simple.
Order Processing
Orders are processed within 1 to 2 business days, Monday through Friday, excluding public holidays. You will receive an email with your tracking number as soon as your piece is on its way.
Shipping Costs
Shipping is free on all orders over $75 USD. For orders below $75, shipping is calculated at checkout based on your destination.
Estimated Delivery Times
Delivery estimates begin once your order has shipped and do not include processing time.
- Europe and United States: 4-8 business days
- Rest of the world: 5-10 business days
These are estimates. Actual delivery may vary depending on customs processing and local carriers.
Customs, Duties & Taxes
Depending on your country, your order may be subject to customs fees, import duties, or local taxes. These charges are set by your local authorities, are the responsibility of the recipient, and are not included in the purchase price.
Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to follow your package. Tracking information can occasionally take up to 24 hours to become active.
Delays
We are not liable for delays caused by carriers, customs clearance, weather, or public holidays. If your package appears lost or significantly delayed, write to us at support@crossandcedar.com and we will open an investigation with the carrier.
Incorrect Address
Please check your shipping address carefully at checkout. If you need to correct it, contact us immediately — once an order has shipped, the address cannot be changed. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Contact
Questions about your delivery? Write to support@crossandcedar.com.